Book a ferry | Aegean Airlines

Traveling with a ferry can be an amazing experience, and we want to make it as easy as possible for you. Below you will find answers to the most common questions asked by our customers.

1. What is AEGEAN | Book a ferry?

AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to islands that have no airport connection. AEGEAN | Book a ferry offers the ability to book a ferry trip that fully meets your travel needs and budget. It provides a quick, easy and cost-efficient way to search and book ferry tickets online for thousands of ferry routes.

2. Where can I travel to?

We collaborate with ferry companies operating routes throughout the Mediterranean, the North & the Baltic seas. We currently offer ferry crossings with more than 120 companies and the number is constantly increasing. On Ferryhopper, you can book tickets for all Greek destinations (islands and mainland), the whole of Spain (including the Canary and the Balearic Islands), the French island of Corsica, Turkey, Italy, Sicily, Sardinia, Albania, North Europe, as well as for ferry routes from continental Europe to North Africa (Algeria, Morocco and Tunisia).

3. Are ferry tickets the same price as those of the ferry operators?

Yes, prices of ferry tickets on AEGEAN | Book a ferry as well as special offers are set by the ferry operators themselves.

4. Are there any additional costs/service fees?

A service fee is an additional charge that may be applied to the ticket value, covering several operational costs such as affiliation services, customer service, bank transaction costs etc. If any additional service fee is to be applied upon the price of your ticket, it will be clearly displayed and explained to you prior to payment.

5. Infants & children: Do I need to buy a ticket?

Each company has its own definition of infants and children. In all cases, a ticket needs to be issued for the infant or child. In order to see the specific discount for this type of ferry tickets, you have to add an adult passenger first and then add your child or infant as a second passenger. Then, you will be able to choose the corresponding discount and the total price will be adjusted automatically

6. How do I get student discounts on ferry tickets?

On international routes, a discount is offered to all Greek university students, as well as to International Student Card (ISIC) cardholders. On routes within Greece, student discounts are provided for Greek university students that have a valid Greek student ID. Some companies (e.g. Blue Star Ferries, Minoan Lines, Superfast Ferries, ANEK Lines, Saronic Ferries) also provide discounts for students with an ISIC card.

7. How can I be sure that my booking has been successful?

Once the booking is successfully completed, you will be directed to the booking confirmation page, which includes a summary of your trip. In addition, you will receive a confirmation email to your mailbox. You can also check your booking status at any time after booking completion on the My Booking page.

If the booking was not successful for any reason, you will be redirected to an error page explaining why your booking attempt has failed. If you are not sure why this has happened or you don’t understand the error message, do no hesitate to contact us. Please make sure that you copy and paste the error text in your message, as this will help us give you the right advice as fast as possible.

8. How do I change the name on my ticket?

It is important to be careful when you fill in your details and avoid typos or mistakes. The typical procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. In domestic routes, the authorities are not strict regarding misspellings and it is unlikely that you will encounter a problem upon ticket control during boarding. Please note though that on international trips or discounted tickets, you should be more careful, as a mistake could cause confusion at the port, resulting in a difficulty to board or needing to pay the full fare.

9. What is the maximum number of passengers and vehicles I can book?

AEGEAN | Book a ferry allows you to book up to 4 trips at once for up to 9 people travelling with up to 4 vehicles. If you want to travel in a bigger party, the booking process will have to be repeated.

10. How do I collect my tickets?

Although most of the ferry companies offer e-tickets (electronic tickets), still some don't provide this option. Therefore, passengers may be required to pick up their ferry tickets. You can find all the ticket collection points listed in your booking confirmation email along with your reservation number, ticket number, and information on the boarding process.

In case you are required to have paper tickets, you can collect them from any of the following collection points:

You can pick up your ferry tickets from Ferryhopper’s offices, near the center of Athens. The address is: Thessalonikis 147, Moschato 183 46, Athens, Greece (Mon-Fri 10:00-18:00 and Saturday 10:00-15:00).
You can collect your ferry tickets from several outlets serving your departure port. These include ticket booths at departure gates and travel agencies authorized by each ferry company (usually located near the port).

As soon as you complete your booking, you will receive an email with detailed information about all the ticket collection points. You can click on the link for each collection point to view the exact location and contact details.

If you would like to pick up your ferry tickets from the ticket booth at your departure gate, please rest assured that ticket booths are always open at least 1 hour before the ferry's scheduled departure. You can contact the authorized travel agencies to find out their exact working hours. It's worth mentioning that some local agencies might ask for an additional printing cost. This is a very rare occasion and we want to confirm that Ferryhopper does not benefit from these charges. That is why we have added a note indicating that additional cost in case you choose that pick-up option.

Important note: In case you have already collected your ferry tickets, any cancellation or change can only be processed if you return your tickets either to our offices or to the authorized travel agency.

11. Which documents are required for travel?

As the ferry personnel or the port authorities may ask you to prove that you are the legal ticket holder, we recommend that you always carry your passport, ID or any other relevant identification document. For routes between two countries, your identity card or your passport is obligatory both for booking a ticket and for getting on the ferry. In the case of discounted tickets, you will be asked to provide the relevant document proving that you are entitled to the discout.

12. What time should I arrive at the port?

The standard recommended is 1 hour before your departure time. This may vary depending on the port you are leaving from. Major ports, such as Piraeus, Rafina, Patras, Ancona, Brindisi, Heraklion, etc. are so big that you could have up to a 20-minute walk from the port entrance to your boarding gate. This is why we recommend arriving at the port 1 hour before departure, especially if you have a car.

13. Are there any luggage restrictions?

Each ferry company has its own baggage allowance policy. We recommend that you read the baggage allowance policy of the ferry company you are traveling with to avoid excess baggage charges at the port.

One large piece of luggage per person is typically allowed on board. For ferry routes in Greece & North Europe, passengers are entitled to carry luggage up to 50 kilos. However, for most European companies luggage allowance is usually 20 kilos, except for Italy (9-10 kilos). If you wish to carry additional luggage or special sports equipment, please consider using the alternative cargo services available during boarding. In case you have selected high-speed ferries, we advise you to re-confirm this option with the ferry operator. Generally, ferry companies are not liable for theft or loss of luggage.

Please note that depending on the ferry and your ticket type, there may not be a specific compartment or other space to store your luggage during the trip, especially if you don’t have a specific seat assigned to you (e.g. if you have purchased a deck-lounge ticket). In this case, you can keep your bags next to where you are sitting. Please make sure that you don’t leave them unattended.

14.I have NOT picked up my ferry tickets. Can I cancel them and get a refund?

In order to cancel your ferry tickets you need to make a cancellation request at least 24 hours before your ferry is scheduled to depart. You can request a cancellation through the My Booking page.

Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Please note that there is a small cancellation fee of €6 (euros) per booking. The refundable amount will be returned to the same card you used during your purchase, usually within the next 2-7 business days. The transaction currency used on our website is the euro (€). Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation.

15.I have already picked up my ferry tickets. Can I cancel them and get a refund?

*** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. This policy is applied by the ferry operators and we are legally obligated to follow it. Scans or photos of printed coupons are not accepted. Please also note that the refund amount depends on the policy of each ferry company. ***

If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways:

If you are outside of Athens (e.g. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. The travel agent will stamp and cancel your tickets. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper.
If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhopper’s offices at Thessalonikis 147, Moschato 183 46, Athens (Mon-Fri, 10:00-18:00 and Saturday 10:00-15:00). Our team will cancel your tickets and process your refund request.
If you can’t return your tickets in person, you can send them to Ferryhopper by courier or post. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by contacting us via our online chat, or through the My booking page. We will notify you by email as soon as we receive your tickets and issue your refund. If some time has gone by and you haven't received an email from us, please do not hesitate to get in touch. Our mailing address is: Ferryhopper Thessalonikis 147, Moschato 183 46, Athens, Greece

We strongly recommend sending your tickets via registered post. Please note that Ferryhopper is not responsible for the loss of your tickets in the post.

Kindly note that the applicable cancellation policy depends on when we receive the tickets.

16.How can I change my ferry ticket?

We offer two options to change your booking:

Online Chat

You can contact our customer service team via chat to assist you with the modification. Change requests are processed during business hours, subject to the ferry company’s ticket modification policy and availability. Our customer service hours are:

Monday - Saturday: 08:00-19:30, Sunday: 08:00-17:30 (EEST)

Self-Service Modification

Ferryhopper offers an innovative self-service option for trip modifications, available with certain ferry companies. You can modify your booking online in the My booking section under "Make changes to your booking", without contacting our customer service team.

Please note that Ferryhopper charges a modification fee of €6 per request. If the new tickets are more expensive than the original ones, you will be required to pay the price difference.

If your ferry’s departure is scheduled within the next few hours, please check the ferry company's policy, as modifications may not be allowed. You can always modify your booking by visiting one of the ticket offices or travel agencies located at the departure port. Their addresses and contact information are included in your booking confirmation email.

Important note

If you have already picked up printed tickets, you must visit our offices or a travel agency in person to return the tickets before making any changes.

17. Why is my ticket non-refundable?

Some ticket types such as special offer tickets are non-refundable and non-amendable. Also, no refund is provided in case you request a cancellation at a time that does not comply with the ferry company’s cancellation terms and deadlines. Moreover, no refund is provided in case your tickets are printed and collected, unless you return them to the locations described in our cancellations section.

The refund terms of your ticket are governed by the ferry company’s policy and not by AEGEAN | Book a ferry. Before you purchase your tickets, you are asked to read and consent with the terms and conditions of the website as well as those of the ferry company; reading these terms is a very important in order to understand the service you are purchasing.

18. What if I lose my ticket?

Unless you have an electronic ticket, then we are sorry to say that without presenting the physical tickets, you will NOT be allowed to travel. The paper ticket is required to board and it cannot be replaced by the booking or the ticket number. In case of loss, you are required to buy a new ticket and fill a request for ticket loss at the local agency of the ferry operator. Afterwards, and on the condition that the lost tickets have not been used within a number of months, your ferry operator will examine your case and contact you directly to inform you of the outcome and the possibility to provide you with tickets of equal value. Please note that this is not a cancellation, so they will only replace the tickets, not refund you. However, this depends on the ferry company’s decision.

Do you have more questions?

As your tickets are issued through the collaboration of Aegean Airlines and Ferryhopper, you can address your question directly to them. They will be more than happy to help! Contact us